Use training certification programs to enhance employee retention and address change

Ranked in the top 5 companies for training by Training magazine, Verizon takes training seriously.

One of the aspects of their training Greg Haller (President, Indiana/Kentucky/Michigan Region Verizon Wireless) suggests in a recent article on Inside Indiana Business as effective is the use of Certification Programs.  He says this type of program rewards individual who master new products and services and can help employees overcome their resistance to change.

With the continual change in that industry, Haller says certification programs keep employees excited about new devices and applications.

Adding to the intrinsic reward of tangible proof of their expertise, Haller says employees may be more likely to stay with the company when they are recognized or receive financial rewards for completing certification programs.

Haller minces no words about the effectiveness of the training program at Verizon. He says, “The company has better trained, more experienced employees and lower employee=turnover expenses.”

In a nutshell, training that is valued and offered on a continual basis works – for the employees and for the employer – and, overall – for the customers. Everyone reaps the benefits of more knowledge and greater skills.

Using an experienced  training vendor, such as 1st Class Solutions in Indianapolis, can be another tool to establish a training program such as Haller discusses. You hire expert instructional designers when you need them. They take the time to get to know the culture and business and how all the pieces fit together and then they can design training that meets your specific needs and meshes with programs already in place.

By consistently using the same vendor, you save money because they come to know your business intimately and don’t have to repeat the time needed to gain that knowledge. They understand what you are trying to achieve ultimately and they become a partner in making your training a success.

Another aspect of 1st Class Solutions’ expertise is that training can be customized to your specific needs and situation. We don’t offer one-size-fits-most or out-of-a-box solutions. We can even provide customization of training needed to implement off-the-shelf software so your workers can apply new learning and skills as soon as they return to their workstations after training. That definitely makes changes occur more smoothly.

If you really want to achieve customer service and employee retention like Verizon, continual professionally-created training could be the first step to take.

-Elaine of the 1st Class Solutions Blog Team